Cancellation Policy

Cancellation Policy

At Tymbriva Casino Hotel, we understand that plans can change. This policy outlines our procedures for cancellations, modifications, and refunds for all our services and reservations.

1. Room Reservations

1.1 Standard Reservations

• Free cancellation up to 48 hours before check-in
• One night's charge for cancellations within 48 hours
• Full payment required for no-shows

1.2 Special Rate Reservations

• Non-refundable advance purchase rates
• Package deals subject to specific terms
• Seasonal promotions may have unique conditions

1.3 Group Bookings

• Custom cancellation terms apply
• Minimum 14 days notice required
• Deposit may be partially refundable

2. Dining Reservations

For restaurant bookings:

• 24-hour notice required for cancellation
• Credit card guarantee for premium venues
• Cancellation fee may apply for special events

3. Spa Appointments

For spa services:

• 4-hour notice required for cancellation
• 50% charge for late cancellations
• Full charge for no-shows

4. Event Bookings

4.1 Private Events

• 30 days notice for full refund
• 50% refund for 15-29 days notice
• No refund for less than 15 days notice

4.2 Corporate Events

• Custom cancellation terms
• Deposit requirements vary
• Force majeure provisions apply

5. VIP Services

For premium services:

• 72-hour notice for full refund
• Partial refund for shorter notice
• Credit toward future services available

6. Force Majeure

Special considerations for:

• Natural disasters
• Government restrictions
• Public health emergencies
• Other extraordinary circumstances

7. Refund Process

Our refund procedures:

• Processed within 5-7 business days
• Original payment method used
• Currency conversion rates apply
• Administrative fees may be deducted

8. Modifications

For reservation changes:

• Subject to availability
• Rate differences may apply
• Advance notice required
• Season restrictions may apply

9. Special Circumstances

We may consider exceptions for:

• Medical emergencies
• Bereavement
• Travel restrictions
• Severe weather conditions

10. Contact Information

For cancellations and modifications, please contact: