Responsible Gaming

Responsible Gaming Policy

At Tymbriva Casino Hotel, we are committed to promoting responsible gaming and providing a safe, enjoyable environment for all our guests. We believe in fostering an atmosphere of responsible entertainment while being proactive in preventing problem gambling.

1. Our Commitment

We are dedicated to:

• Preventing underage gambling
• Providing information about responsible gaming
• Training our staff in responsible gaming practices
• Supporting guests who seek help for gambling-related issues
• Maintaining a safe and responsible gaming environment

2. Self-Exclusion Program

Our self-exclusion program allows guests to voluntarily ban themselves from gaming activities. This program includes:

• Flexible exclusion periods
• Removal from marketing lists
• Account closure options
• Referral to support services

3. Signs of Problem Gambling

Be aware of these warning signs:

• Gambling with money needed for essential expenses
• Increasing time spent gambling
• Chasing losses
• Gambling causing relationship problems
• Feeling guilty about gambling
• Borrowing money for gambling

4. Responsible Gaming Tools

4.1 Deposit Limits

Set daily, weekly, or monthly deposit limits on your gaming account.

4.2 Time Management

Use our time notification system to track and manage your gaming sessions.

4.3 Account Statements

Access detailed statements of your gaming activity to monitor your spending.

5. Protection of Minors

We strictly enforce age verification:

• Valid ID required for casino entry
• Regular staff training on age verification
• Zero tolerance policy for underage gambling
• Monitoring of gaming areas

6. Staff Training

Our staff undergoes comprehensive training in:

• Identifying problem gambling behaviors
• Responsible gaming procedures
• Customer interaction guidelines
• Support service referrals

7. Support Services

We partner with professional organizations to provide support:

• 24/7 helpline access
• Professional counseling referrals
• Support group information
• Financial advice services

8. Responsible Marketing

Our marketing practices:

• Never target vulnerable individuals
• Include responsible gaming messages
• Avoid misleading information
• Respect self-excluded customers

9. Help and Resources

For immediate assistance:

• National Problem Gambling Helpline: 1-800-522-4700
• Responsible Gaming Office: +1 (555) 123-4567
• Email: [email protected]

10. Contact Information

For questions about our responsible gaming program, please contact: