Privacy Policy

Privacy Policy

At Tymbriva Casino Hotel, we are committed to protecting the privacy and security of our guests and visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our casino hotel properties, use our services, or visit our website.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Personal information may include:

• Name, address, email address, telephone number
• Date of birth and government-issued identification information
• Payment information, including credit card details
• Reservation and stay preferences
• Gaming activities and preferences
• Information related to your participation in our loyalty programs

1.2 Automatically Collected Information

When you visit our website or use our digital services, we may automatically collect certain information, including:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and navigation patterns
• Time and date of visits
• Referring websites or applications

2. How We Collect Information

We collect information through various channels, including:

• Direct interactions (reservations, check-in, loyalty program registration)
• Website and mobile application usage
• On-property activities (casino play, dining, spa services)
• Third-party service providers (booking platforms, payment processors)
• Cookies and similar technologies
• Security measures (CCTV, access control systems)

3. How We Use Your Information

Tymbriva Casino Hotel uses your personal information for the following purposes:

• To process reservations and accommodate your stay
• To provide and enhance our casino, dining, and hospitality services
• To administer loyalty programs and special offers
• To personalize your experience across our properties
• To process payments and maintain financial records
• To communicate with you about your reservations, account, or inquiries
• To send promotional communications (subject to your preferences)
• To ensure security and compliance with legal obligations
• To analyze usage patterns and improve our services
• To prevent fraud and protect our legitimate business interests

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Performance of a contract (fulfilling your reservation or service request)
• Legitimate interests (business operations, security, service improvement)
• Legal obligations (regulatory requirements, financial reporting)
• Your consent (marketing communications, cookies, loyalty programs)

5. Information Sharing and Disclosure

We may share your personal information with:

• Affiliated Tymbriva Casino Hotel properties and entities
• Service providers assisting in our operations
• Payment processors and financial institutions
• Marketing and analytics partners
• Legal and regulatory authorities when required by law
• Professional advisors (lawyers, accountants, auditors)
• Potential buyers in case of a business transfer or acquisition

We do not sell your personal information to third parties for their marketing purposes.

6. International Data Transfers

As a global hospitality brand, Tymbriva Casino Hotel may transfer your personal information across international borders. When we do so, we implement appropriate safeguards to ensure your information receives adequate protection consistent with applicable data protection laws.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. These measures include:

• Encryption of sensitive data
• Secure network infrastructure
• Access controls and authentication procedures
• Regular security assessments and audits
• Staff training on data protection

While we strive to protect your personal information, no security system is completely impenetrable. We cannot guarantee the absolute security of information transmitted over the internet.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. The specific retention period depends on the nature of the information and the purpose for which it is used.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent

To exercise your rights, please contact us using the information provided in the "Contact Us" section below.

10. Children's Privacy

Tymbriva Casino Hotel services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through our website or direct communication. We encourage you to review this policy regularly.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Data Protection Officer at: